Terms of service
Last updated 7 October 2026
These terms cover your use of CreatorTech Conversations (the “service”), run by Milan Dhanjee, a sole trader trading as CreatorTech in the United Kingdom (“we”, “us”). By creating an account you agree to them. If you use the service for a business, you agree on its behalf.
The service
The service connects to your Instagram professional account and helps you reply to direct messages and comments using your own set messages and AI-written replies, lets you review replies before they send, and gives you a store page to sell or give away digital products. Features may change as we improve the service.
Your account
- Keep your login details safe. You're responsible for activity on your account.
- You must have the right to use the Instagram account you connect, and you must follow Instagram's and Meta's terms and policies.
- You need to be 18 or over to use the service.
Plans and payment
- Plans are billed monthly in advance through Stripe, at the prices on our pricing page. They renew automatically until you cancel.
- Each plan includes a monthly number of conversations and AI replies. If you reach a limit, the related replies pause until the next month or until you upgrade. Unused allowance doesn't carry over.
- You can switch plans at any time; Stripe adjusts your next bill for the difference.
- You can cancel any time from Settings. Your plan stays active until the end of the period you've paid for. Refunds are covered in our refund policy.
- We'll give you at least 30 days' notice by email before changing the price of your plan.
AI replies
Replies are written by an AI model based on the details and examples you give it. AI can make mistakes. You choose which replies need your approval before sending, and you're responsible for messages sent from your account, including making sure any claims about your products or services are accurate.
Your store
- You are the seller of anything you list in your store. You're responsible for your products, their descriptions, delivering what you promise, customer support, refunds to your buyers, and any taxes (such as VAT) due on your sales.
- Paid sales are processed on your own Stripe account, under Stripe's terms, which you accept when you connect Stripe. We don't currently take a fee on store sales. If that changes, we'll tell you by email at least 30 days before, and the rate will be shown in your store settings. Stripe's own fees apply.
- You must have the right to sell or share everything you upload, and it must be legal and allowed under Stripe's and our policies.
- Buyers' emails collected through your store are yours to use in line with data protection law, including only emailing people who agreed to hear from you.
Things you must not do
- Send spam, harass people, or use the service to mislead or scam anyone.
- Sell or share illegal, harmful, infringing or adult content.
- Try to break, overload or get around the limits or security of the service.
We may suspend or close accounts that break these terms, Meta's policies or Stripe's policies.
Your content
You own your content: your messages, settings, products and files. You give us permission to store and process it only to run the service for you. We handle personal data as described in our privacy policy.
Availability and liability
We work hard to keep the service running, but we can't promise it will always be available or error-free, especially as it depends on Instagram, Stripe and other providers. To the extent the law allows, we aren't liable for indirect losses such as lost profits or sales, and our total liability to you in any 12 months is limited to what you paid us in that period. Nothing in these terms limits liability that can't be limited by law.
Ending the service
You can stop using the service and delete your account at any time (see data deletion). If we ever close the service, we'll give you at least 30 days' notice and refund any period you've paid for but can't use.
Changes and law
We may update these terms. If a change matters, we'll tell you by email before it takes effect. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.