Refund policy

Subscriptions

• New customers: if CreatorTech Conversations isn't right for you, email us within 14 days of your first payment and we'll refund it in full.
• After that: you can cancel any time from Settings and you won't be charged again. Your plan stays active until the end of the month you've paid for. We don't refund part-used months.
• Mistakes: if you were charged in error, or the service was unavailable for a long period, email us and we'll put it right.

Products bought from a creator's store

Products in creators' stores are sold by the creator, not by CreatorTech. Each creator sets their own refund policy and issues refunds from their own Stripe account, so please contact the creator first. Digital products are delivered straight away, so the 14-day cancellation right for online purchases may not apply once you've downloaded or opened the product. Your statutory rights are not affected if a product is faulty or not as described.

If you can't reach the creator, email us and we'll try to help.

How to ask for a refund

Email hello@creatortech.io from the email on your account, with the date and amount of the payment. We reply within one working day, and refunds usually reach your card within 5 to 10 working days.